1. Introduction
MG Floor Supply, a trade name (DBA) of MGao Flooring LLC ("Company," "we," "our," or "us"), respects your privacy and is committed to protecting the personal data we collect through our website ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or submit an offline quote request. By using this Website, you consent to the data practices described in this policy.
2. Information We Collect
Because our Website operates on an "Online Showroom, Offline Sales" model, we only collect information that you voluntarily provide to us when requesting a quote or contacting our team. This may include:
- Identity Data: First name, last name, business name, and customer tier (Homeowner, Pro Buyer, or Dealer).
- Contact Data: Email address, phone number, billing address, and job site delivery address.
- Transaction/Quote Data: Details about the flooring products, square footage, and specifications you inquire about.
- Technical Data: Internet Protocol (IP) addresses, browser type, and basic usage data collected automatically via standard cookies for website functionality.
3. How We Use Your Information
We use the information we collect strictly to conduct standard business operations in Ottawa, Illinois, including:
- Processing, validating, and generating your offline price quotes.
- Verifying PRO-Account eligibility for wholesale dealer discounts.
- Coordinating warehouse pickups, commercial freight deliveries, and calculating local Illinois sales tax.
- Responding to your customer service inquiries or accessibility requests.
- Preventing fraudulent transactions and protecting our local facility.
4. Third-Party Sharing & Data Protection
We do not sell, rent, or trade your personal information to third-party marketers under any circumstances. We only share your data with trusted third parties necessary to complete your offline transaction, such as:
- Commercial freight carriers and logistics providers (to deliver your heavy flooring pallets).
- Verified U.S. banking institutions (to process your wire transfers, ACH, or credit card clears).
- Local law enforcement or judicial authorities, strictly if required to enforce our Returned Check Policy under Illinois law (720 ILCS 5/17-1a).
5. Data Security
We implement industry-standard administrative and technical security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our Website and commercial flooring services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected data from a minor without parental consent, we will delete it immediately.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect operational or legal changes. Any updates will be posted directly on this page with an updated "Last Updated" date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.
8. Governing Law
This Privacy Policy and any data disputes arising from your use of the Website shall be governed exclusively by the laws of the State of Illinois, and any related legal proceedings must be filed in LaSalle County, Illinois.
9. Contact Information
If you have any questions about this Privacy Policy or wish to review, update, or delete the contact information you have submitted to us, please contact us at:
- Email: info@mgfloorsupplyil.com
- Phone: 779-236-9090
